Privacy policy

Last updated: March 9, 2026

RAKUDA is operated by RAKUDA BASE, based in Tokyo, Japan.

RAKUDA BASE operates this store and website to provide customers with products and services related to Japanese crafts. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our store.

Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products and services.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect
When you visit our store, we may collect certain information about you, including:

Contact information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order information

  • Products purchased
  • Order history
  • Payment confirmation
  • Transaction details

Device information

  • IP address
  • Browser type
  • Device type
  • Website usage information

How We Use Your Information
We use the information we collect to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Communicate with customers about orders
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and maintain security
  • Send promotional communications if you opt in

Sharing Your Information
We do not provide personal information to third parties except in the following circumstances:

  • When the user has given consent

  • When required by applicable laws or regulations

  • When it is necessary to provide the Services and we share information with service providers, including:

    • Payment processors

    • Shipping carriers

    • Cloud service providers

    • Advertising and analytics providers

    • Other service providers necessary for operating our services

When we share information with service providers, we limit the information provided to what is necessary for the relevant purpose and ensure appropriate management and supervision of such providers.

Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic.
You can disable cookies through your browser settings.

Data Retention
We retain personal information only as long as necessary to fulfill orders, provide services, and comply with legal obligations.

Your Rights
Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information

To exercise these rights, please contact us.

Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact
If you have any questions about this Privacy Policy, please contact:

RAKUDA BASE
Email
r.shibata0610@gmail.com
Address
Wellblend Asagaya 312
1-4-2 Honamanuma
Suginami-ku
Tokyo 167-0031
Japan