Terms of service

Last updated: March 9, 2026

Welcome to RAKUDA.
These Terms of Service govern your use of our website, products, and services.

RAKUDA is operated by RAKUDA BASE, based in Tokyo, Japan. Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

By accessing our website or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.

1. Use of Our Store

You must provide accurate and complete information when placing an order or contacting us. You are responsible for ensuring that your billing, shipping, and payment details are correct and up to date.

You may not use our website or services for any unlawful or unauthorized purpose.

2. Products

We make every effort to display our products as accurately as possible. However, colors, textures, and appearance may vary depending on your device or screen settings.

Because many of our products are handmade, slight differences in appearance, texture, size, or finish may occur.

We reserve the right to change, update, or discontinue products at any time without prior notice.

3. Orders

All orders are subject to acceptance and availability.

After you place an order, we may contact you if additional information is needed. We reserve the right to refuse or cancel an order if a product is unavailable, if there is an error in pricing or product information, or if we believe the order cannot be fulfilled.

Once an order has been accepted and prepared for shipment, cancellation may not be possible.

4. Prices and Payment

All prices displayed on our website are subject to change without notice.

Unless otherwise stated, prices do not include shipping fees, customs duties, import taxes, or other applicable charges.

By placing an order, you agree to provide valid payment information and to pay all charges associated with your purchase.

5. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures, weather, or other circumstances beyond our control.

6. Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy.

Please review that policy carefully before making a purchase.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is owned by RAKUDA, RAKUDA BASE, or the respective rights holders, and may not be copied, reproduced, or used without prior written permission.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services, including Shopify and payment providers. We are not responsible for the content, policies, or practices of third-party services.

9. Limitation of Liability

To the fullest extent permitted by applicable law, RAKUDA and RAKUDA BASE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Privacy

Your use of our services is also governed by our Privacy Policy.

11. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.

By continuing to use our website after changes are posted, you agree to the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan.

13. Contact

If you have any questions about these Terms, please contact us:

RAKUDA BASE
Email: r.shibata0610@gmail.com
Phone: 090-9999-5329

Business Address
312 Wellblend Asagaya
1-4-2 Honamanuma
Suginami-ku, Tokyo 167-0031
Japan